Software Engineering Jobs - Engineer, Software Engineering (Genesys), 15891

at Cardinal Health
Location Dublin, OH
Date Posted September 18, 2019
Category Default
Job Type Full-time

Description

What Software Engineering contributes to Cardinal Health

Software Engineering is responsible for designing, developing, implementing and supporting applications, systems and IT products required to achieve the company's business objectives.

  • Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
  • Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
  • Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
  • Demonstrates conceptual knowledge of architecture standards and  database and operating systems.
  • Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
  • Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
  • Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.

Accountabilities

  • Responsible for engineering to support call recording (audio and screen) within the Genesys Platform  
  • Understanding of core CIC architecture, switchover processes, upgrade procedures 
  • Ability to design and implement interaction flows in Interaction Attendant  
  • Ability to design and implement customizations in Interaction Designer
  • Understanding of workforce management concepts 
  • Understanding of speech analytics concepts 

Qualifications

  • Bachelors Degree in related field or equivalent work experience preferred
  • 4+ years experience in related field preferred
  • Working knowledge of two or more technologies preferred
  • Familiarity with networking concepts and troubleshooting preferred
  • Proven experience and knowledge with MS SQL database programming preferred
  • Proven experience and knowledge in the GenesysPureConnect (formally Interactive Intelligence) platform (or equivalent knowledge in the GenesysPureEngage platform) preferred

What is expected of you and others at this level

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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