Software Engineering Jobs - Engineer, Software Engineering (Genesys), 15891

at Cardinal Health
Location Dublin, OH
Date Posted September 18, 2019
Category Default
Job Type Full-time


What Software Engineering contributes to Cardinal Health

Software Engineering is responsible for designing, developing, implementing and supporting applications, systems and IT products required to achieve the company's business objectives.

  • Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
  • Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
  • Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
  • Demonstrates conceptual knowledge of architecture standards and  database and operating systems.
  • Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
  • Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
  • Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.


  • Responsible for engineering to support call recording (audio and screen) within the Genesys Platform  
  • Understanding of core CIC architecture, switchover processes, upgrade procedures 
  • Ability to design and implement interaction flows in Interaction Attendant  
  • Ability to design and implement customizations in Interaction Designer
  • Understanding of workforce management concepts 
  • Understanding of speech analytics concepts 


  • Bachelors Degree in related field or equivalent work experience preferred
  • 4+ years experience in related field preferred
  • Working knowledge of two or more technologies preferred
  • Familiarity with networking concepts and troubleshooting preferred
  • Proven experience and knowledge with MS SQL database programming preferred
  • Proven experience and knowledge in the GenesysPureConnect (formally Interactive Intelligence) platform (or equivalent knowledge in the GenesysPureEngage platform) preferred

What is expected of you and others at this level

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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