Software Engineering Jobs - Software Engineering Manager, 14422

at Conduent, Inc.
Location Germantown, MD
Date Posted January 10, 2019
Category Default
Job Type Full-time



As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4

Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Title:Software Engineering ManagerPosition Overview:- Responsible for delivering and supporting large-scale network, system, application, service, and business activity monitoring solutions to help provide a comprehensive view of application performance.  - Involves the deployment and support of the tools the company uses to monitor networks, systems and applications.- Works with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset.  The team monitors metrics for application availability and performance. In addition, the team reviews all key performance indicators to baseline and forecast future performance.Position Responsibilities:- Manages team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance.- Manages staff in ensuring applications are developed to meet business needs and expectations as well as technical design.- Designs and develops monitoring solutions.- Track applications’ availability across physical and virtual infrastructure with built-in alerting and instant notification of issues.- Gains deep visibility into the physical and virtual platforms that are hosting applications.- Simulates and measures Quality of Experience (QoE) for popular applications.- Prepares extensive electronic documentation that includes by not limited to; SLAs, Performance Metrics.- Works collaboratively with peers in other departments to support their strategies and objectives, such as baseline application performance, alert thresholds and performance over time.- Participates in monthly metric reviews.- Proactively seeks innovative solutions and resolve issues effectively and efficiently.- Stays abreast of the latest monitoring technology and trends.- Participates in on call or shift work as required.Preferred Qualifications:- Bachelor of Science in Computer Science or combination of education and/or equivalent work experience.- 5+ years’ experience developing application dashboards.- 3 year experience administering multiple monitoring systems such as Splunk, Tetration and Solar Winds- 5+ years’ experience scripting with monitoring tools (infrastructure and/or application performance monitoring) and monitoring automation, execution and integration to function across different platforms and tools- Solid understanding of large scale applications, network architectures, monitoring and fault management.- Proven track record of team management- Experience with managing offshore delivery using offshore teams- Strong interpersonal and communication skills including presentation skills- Ability to effectively prioritize and execute tasks based on severity levels- Strong Attention to detail and ownership of deliverables- Solid understanding of infrastructure components, including system, storage, networking, security, and their role in an enterprise architecture.- Ability to work independently and manage multiple task assignments including planning, organizing, and providing status on a variety of tasks, assignments, projects, and reports.- Available for on call or shift work as required.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.